Terms & Conditions of Service

1. Introduction

These Terms and Conditions ("Terms") govern the use of services, software, and infrastructure ("Services") provided by DPA Cloud Services Ltd ("we", "us", or "our"). By signing up for, accessing, or using our Services, you ("you", "your", or "Client") agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our Services.

2. Our Services

DPA Cloud Services Ltd provides a range of hosted and managed IT services, including but not limited to:

• Virtual Desktop Infrastructure (VDI)
• Voice over IP (VoIP) services
• Database and Storage Hosting
• Disaster Recovery as a Service (DRaaS)
• Software as a Service (SaaS) platforms
• Infrastructure management and automation
• Network design and security consultancy

Services may be accessed via the internet using secure connections and authenticated access. We reserve the right to modify, improve, or discontinue any part of the Services with prior notice where reasonable.

3. Client Responsibilities

You agree to:

• Provide accurate and complete registration, billing, and contact details
• Maintain the confidentiality of access credentials (e.g., usernames, passwords, RDP files)
• Use the Services only for lawful purposes and in accordance with our Acceptable Use Policy (AUP)
• Promptly notify us of any suspected security incidents, unauthorised access, or data breaches
• Ensure that your own devices, systems, or networks used to access our Services are secure and compliant

You are responsible for the actions of your users, employees, subcontractors, or anyone to whom you grant access.

4. Service Availability

We will make reasonable efforts to ensure high availability and minimal disruption in line with our Service Level Objectives (SLOs). Unless otherwise agreed in writing:

• Uptime target: 99.9% monthly availability for core hosted services
• Planned maintenance: You will receive at least 48 hours' notice via email or status page
• Emergency maintenance: May occur without prior notice where necessary to maintain service integrity or security

We are not responsible for service interruptions caused by:

• Your internet service provider or local infrastructure
• Misuse or failure of your hardware
• Force majeure events (see Section 14)

5. Account Suspension & Termination

We reserve the right to suspend or terminate Services, with notice where appropriate, in cases of:

• Breach of these Terms or our AUP
• Non-payment of invoices after due date
• Use of Services for illegal or prohibited purposes
• Behaviour that endangers our systems or other clients

You may terminate your Services at any time, subject to notice periods outlined in your service agreement or proposal. Data export may be requested before termination, subject to technical feasibility and administrative costs.

6. Payment & Billing

All fees are billed in GBP (£) unless otherwise stated.

• Payment terms are Net 14 days from the date of invoice unless otherwise agreed
• Late payments may incur interest in line with the Late Payment of Commercial Debts (Interest) Act 1998
• Services may be suspended if invoices remain unpaid after 21 days from due date
• Recurring subscriptions will auto-renew unless cancelled in writing with a 30-day notice

7. Data Protection & Privacy

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy.

You remain the Data Controller for client or user data you process using our Services, and we act as a Data Processor under any applicable Data Processing Agreement (DPA). You agree not to use our services to process Special Category Data or Criminal Offence Data unless agreed in writing.

8. Acceptable Use

You must comply with our Acceptable Use Policy, which prohibits (among other things):

• Hosting or transmitting malware, ransomware, or illegal content
• Using our VoIP or infrastructure for unsolicited communications
• Attempting unauthorised access to systems or networks
• Consuming excessive resources beyond your allocated limits

We reserve the right to monitor usage for compliance and suspend services in case of violation.

9. Intellectual Property

All intellectual property rights in our infrastructure, systems, documentation, and software remain the property of DPA Cloud Services Ltd or its licensors.

You retain ownership of all data, files, and content you upload or create using our Services. However, you grant us a limited licence to process, store, back up, and transmit such data solely for the purpose of delivering the agreed Services.

10. Support & Escalation

We provide standard support via email and web ticketing. Support levels include:

• Critical Issues: Initial response within 2 working hours
• General Support: Response within 1 business day
• Support Hours: Monday–Friday, 9:00–17:00 UK time (excluding holidays)

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, consequential, or incidental damages
• Our total liability shall not exceed the total amount paid by you for the relevant Service in the 6 months prior to the claim
• Nothing limits liability for death or personal injury caused by our negligence or for fraud

12. Indemnity

You agree to indemnify and hold harmless DPA Cloud Services Ltd against any claims, damages, liabilities, or expenses arising from your use of the Services in violation of these Terms, applicable laws, or third-party rights.

13. Changes to These Terms

We may revise these Terms from time to time. We will provide at least 14 days' notice of material changes via email or website posting. Continued use of the Services after that date will indicate your acceptance.

14. Force Majeure

We are not liable for delays or failure to perform resulting from events outside our reasonable control, including but not limited to natural disasters, power outages, pandemics, war, governmental action, or widespread internet disruption.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

DPA Cloud Services Ltd
Company Number: 16220378
Registered Office: Conway Industrial Estate Skull House Lane, Appley Bridge, Wigan, England, WN6 9EU

📧 General Enquiries: [email protected]
📧 Privacy/Legal: [email protected]
🌐 Website: https://www.dpa-cloud.co.uk